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Frequently Asked Questions (FAQ)
- How do I use the Advanced Search?
- Who is EMPIRE GIFTS?
- WISH LIST INFORMATION
- How do I use the Online Store (Summary)
- How do I use the Online Store? (Detailed Explanation)
- How do I use QUICK SEARCH?
- Is there a minimum order amount?
- How do you ship merchandise and what are the shipping charges?
- Do you ship internationally?
- What are the options for payment?
- Will my order (credit card#, address, etc.) be secure?
- What is your Return Policy?
- How do I return any item?
- What happens to the items that I place in my cart if I do not purchase them?
- Ask Us
- How do I use the Advanced Search?
Our Advanced Search is designed to help you find specific items you are looking in a more timely and accurate fashion If you have never used an Advanced Search before I have provided instructions below.
STEP 1. Enter the name of the item you are looking for.
STEP 2. If you want to see all the items in our store that relate to this word, then leave the setting in option 2 to ALL ARTISTS. If you want to select a Specific Artist or line of work, Hummel for example, then use the scroll bar on the right hand side of the Step 2 window to scroll down until you locate the name. Highlight the name with your curser.
Step 3. This option can be used if you know the specific name of the designer who designed the item you are looking for. This option can only be used if you have made a selection in option 2.
For the most part, you will probably never need to use option 3 unless you are seeking out a certain designer's art work. For example, if you wanted to go in and see what pieces are available on this site for Gerhard Skrobek, you would use the scroll bar in option 3 to locate and highlight his name. If you have not selected an artist name in Step 2, you will not be able to see which artists are on the list. (It is suggested you do not fill in option 1 if you are looking for a specific designer's art work.)
Step 4. This option allows you to select from the various categories on the site. If you just want to browse the categories then use
the option 4 only. This will generate a large number of items and may take a little while but you will then see all that we have available in this particulary category.
Example #1 You are looking for a "cat" made by Hummel that your wife/husband had mentioned.
1. In Option # 1, you would type in the word cat.
2. In option #2, you would just move the scroll bar on the left side of the box, down to show the word Hummel.
3. You then just highlight the word Hummel.
4. In Option # 3, since you do not know the name of the designer just leave it at the default setting of ALL DESIGNERS. Leaving this at the default is recommended, as selecting the wrong artist could result in a message "NO ITEMS FOUND".
5. In Option 4, you can leave it at the default of ALL CATEGORIES.
6. You are now ready to click the SEARCH button.
The search will create a page for you with the results according to your selected criteria.
Example #2
Your friend is collecting the Hummel figurines in the Nativity Set. You would like to purchase them a gift but do not what is available. The example below will show you how to find out what items are available.
1. Leave the KEYWORD box in Option 1 blank. Do not type anything in this box.
2. In option 2, select the name Hummel by pulling the scroll bar down along the left hand side of this box.
3. Leave it at the default setting of ALL DESIGNERS.
4. In Option 4, you click on the arrow to the right of the words All CATEGORIES. This will open up the window to show you a list of all the categories on the site. When you see Nativity Set, just
click on this to highlight it.
(If the category is not listed, use the scroll bar to the left to move down the list. In this example search, Nativity Set is at the top of the list so you will not need to scroll down.)
5. OK, now you are ready to click on the Search button.
This should create a page for you that will show you all the
Hummel figurines related to Nativity Set.
I hope this helps those of you who are new to using the Advanced Search techniques.
As you become more comfortable with this, you can easily locate items on the site without having to browse through numerous pages. You will also find this a great way to discover new items of interest that you were not familiar with.
For fun, you might want to experiment by only selecting a category in option 4,leaving all other options at the default settings. This will show you the different styles of the different artists.
If you have any difficulty with this search, please email me and I will try to assist you.
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- Who is EMPIRE GIFTS?
Unlike a lot of "on-line retailers" EMPIRE GIFTS has been in business for over 40 years.
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- WISH LIST INFORMATION
Our WISH LIST is a special feature that allows you to select items and store them in your Special WISH LIST file for future reference or to assist others in their gift purchases. You will need to sign up using your email address and selecting a password. The password allows only you to go in and update your WISH LIST information. If you have recieved an item on your WISH LIST as a gift, you will want to delete it from your list.)You can also make purchases directly from your wish list. All you need to do is click the order button under the item. If you want to share your online Empire Gifts WISH LIST with someone, you can give them the email address you enrolled under. This way they can go in and purchase any item on the list for you. Sounds like a great idea to me! This works somewhat like the wedding registry at the department stores.
Have a birthday, wedding, graduation, retirement, etc. coming up? Just add items to your WISH LIST and let others know that they can view your list online. With the holidays coming up, this is a great way to let them know what you are wishing for.
This WISH LIST can be printed out to give to friends or relatives who do not have access to a computer.
They can give us a call and let us know what they would like to order on 1-800-637-4583
Adding items to this list does not obligate you to anything.
No purchase and no commitment, whatsoever, on your part to ever purchase any item. So, have fun, and WISH AWAY. If you would like to let me know what you think of this special feature, please just send me an email.
contact@empiregifts.com
Empire Gifts
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- How do I use the Online Store (Summary)
To order any of our products, choose any item by pressing "Order." Our shopping cart program will keep track of what you have selected for purchase.
You can continue browsing any part of our site at any time.
When you are ready to place your order, click "View Cart" to take you to a list of the items you have selected for purchase. Click "Send Order" to proceed, then enter your customer information.
Finally, choose your payment method and click "Send Order Now." You will be sent a confirmation of your order to the Email address you provide.
If you are paying by credit card, you are finished.
If you are paying by check, cashier's check or money order (USA Only), please print out your e-mail confirmation and send it with your check to the address below. We will ship your order once payment has been received.
Empire Gifts
W232S7530 Big Bend Dr.
Big Bend, WI 53103
If you have any questions about your order, send an email to contact@empiregifts.com or give our store a call at 1-800-637-4583.
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- How do I use the Online Store? (Detailed Explanation)
Browsing and purchasing on our Online Store is quick and
easy. Follow the Steps below:
Step 1: Browse the product lines or categories by clicking
on the link on the left hand menu or click on a button
along the top under the logo and then you can just click
on the ORDER link to add this to your order.
Step 2: Just type in what you are looking for in the QUICK
SEARCH BOX and click GO. If you want a more detailed
search then click the SEARCH LINK on the right hand of the
logo at the top of any page. This will take you to a more
detailed search page where you can use an advanced search.
For those of you who are not familiar with the Search
options, please take a moment to see how easy it is to use
our search function to find what you are looking for.
Step 3: Once you find the item you are interested in all
you need to do is to click on the image to see more
details. You will then see a larger size image along with
details such as size, edition, price, description etc.
Step 4: To place the item in your shopping cart, click on
"Purchase" (if you would like to buy more than one of that
item, change the number in the quantity box). Remember,
you can always change the quantity or remove items
completely from your shopping cart.
Step 5: After clicking on "Purchase" you will be taken to
your shopping cart. You will see the item that you had
just added and any other items that you may have placed in
your cart. The order is subtotaled less any applicable
taxes or shipping charges. At this time, you can change
the quantities of any item or remove items completely from
your cart. To change a quantity, enter a new number in the
quantity box and click on "Recalculate." To remove an item
completely, click on the "Remove" button next to the item.
To empty your entire shopping cart, click on "Empty Cart."
If you wish to continue shopping, click on "Shop More" or
choose a new category from the left hand menu. If you wish
to place your order now, click on "Checkout."
Step 6: A message may popup that states that you entering
a secure page. You can verify that you are on a secure
page by looking for the closed padlock icon on your
browser (see 'Will my order be secure?'). Your order
summary will be displayed at the top of the page — verify
that the items listed are the ones you wish to purchase.
[Image][Image][Image]If you need to make any changes, click on the 'back'
button on your browser to return to your shopping cart.
Please enter your name and e-mail address in the boxes
indicated. This information is important because we need
to know how to get a hold of you if there are any
questions on your order. Continue to fill in your billing
address and shipping information (please provide all
information indicated in red). If you wish to ship to an
address that differs from your
billing address, uncheck the box labeled 'Please ship this order to the billing address.
When you are done, click on
"continue "
Step 7: You will once again see your order listed with any
applicable taxes and shipping charges added on
(international shipping charges will be billed
separately). Enter your method of payment (default is
'credit card'), the type of credit card, the credit card
number and the expiration date. Your credit card will not
be billed until the order is shipped. Click on "Submit
Order" to process your order. Please wait a few moments as
your order is processed.
Step 8: Once your order has processed, the next screen
will show a summary of your order (you may print out the
order using your browser's print button) and your order#.
This order verification will also be e-mailed to the
e-mail address you have supplied. Credit card orders on
in-stock items are typically shipped within 1-5 days.
(Excluding orders placed after noon on Friday and on the
weekend.) If there will be any unusual delay in fulfilling
your order, you will be contacted via e-mail.
Note: You can view the contents of your cart at anytime by
clicking on "Your Cart" on the top menu or on the links at
the bottom of the page.
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- How do I use QUICK SEARCH?
Use the QUICK SEARCH box to quickly browse the characters
or themes that you are looking for. For best results, type
in a one-word character or theme For example, to find all
Cats on the site, just type in Cats in the box and click
on "GO." If your search yields no results, try entering a
more general word or theme.
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- Is there a minimum order amount?
NO, there is no minimum order amount.
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- How do you ship merchandise and what are the shipping charges?
All continental U.S. orders over $100 US are shipped fully
insured.Most orders are shipped USPS with delivery
confirmation (United States Postal Service Priority
Mail). Orders to Alaska, Hawaii, and Puerto Rico are
shipped First Class U.S. Mail insured , this is one of the
fastest means of shipping.
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- Do you ship internationally?
Yes. The shipping cost for International varies from
country to country along with the size and weight of each
package. We will email you with the shipping cost prior to
processing your order. You will need to reply to our email
giving us permission to charge the quoted shipping costs
to your card along with the purchase amount. We accept
credit cards and bank issued cashier checks for International.
We ship by insured USPS Priority Air Mail — this is the
fastest and safest way to ship our quality products. We
will email you the shipping costs for your approval before
we process your order.
All items are carefully boxed with quality cushion
material In the event that your package is received
damaged, save the boxes and packaging for inspection by
the shipper. Please contact insurance claim and us
immediately so we can file. You will have the option of
obtaining a refund or having us reship the item to you.
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- What are the options for payment?
We accept Visa, MasterCard, American Express, Discover
and Pay Pal.
Personal checks are also accepted (see below).
International orders require payment by credit card or
bank issued cashier check. Verification of credit card
holder address from issuing bank is required on all
international orders before items are shipped. Please
include the credit card issuers phone number, which should
be listed on the back of your credit card. This can be
written in the comment section.
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- Will my order (credit card#, address, etc.) be secure?
Our order page is completely secure (look for the "closed
padlock" icon on your browser). Your credit card
information is encrypted before being sent to us. This
will prevent anyone else from having access to your credit
card number or related information. Your order information
is seen only by EMPIRE GIFTS. For further information, see
our Privacy Statement.
Note: Federal laws give credit card users specific rights
to dispute payment for products or services, and limit
theft losses to $50.00.
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- What is your Return Policy?
Our personal guarantee to you:
"You can be very confident in dealing with Empire Gifts.
If for any reason you are not satisfied with your
purchase, just return it within two weeks of receiving it.
We strive for the highest standards of excellence in all
that we do. If your purchase does not measure up to your
expectations, we will promptly and courteously exchange it
minus any shipping costs. If an item was received damaged,
we will replace it.
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- How do I return any item?
All we ask is that you E-mail us at contact@empiregifts.com
or call us at
1-800-637-4583
1. Please reuse the original carton and packing material
if the box is damaged, please let us know prior to packing
up merchandise for return shipping. 2. Please address the
package to the shipped from location listed on the
shipping label.
3. Please include a note indicating the item(s) and
quantity being returned, and a brief explanation why you
are returning the merchandise.
4. Please include your credit card number and expiration
date on your note.
5. Please include documentation supporting any return
shipping charges.
6. Place the note inside the carton and seal the carton
with appropriate packaging tape.
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- What happens to the items that I place in my cart if I do not purchase them?
If you leave our site while items are still in your
shopping cart, they will remain in the cart for up to 2
weeks. This will allow you to come back at a later time
and review the items in your cart. Please be aware that
one-of-a-kind and limited edition pieces may be sold out
during this time.
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· Ask Empire Gifts
Have other questions or need other help? Enter your name, email address and question below, and we will get back to you with the answer:
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